How to Divert Calls on Telkom?

Call forwarding is a useful feature that helps you manage incoming calls more effectively. You can redirect calls to another phone number, whether you’re busy or unavailable. Telkom offers various call diversion options to suit different needs, such as forwarding when busy or unanswered. Setting it up quickly and easily ensures you never miss an important call.

What is Call Diverting and Why Should You Use It?

Call diverting, or call forwarding, is a feature that allows you to redirect incoming calls to another phone number. Whether you’re unavailable, busy, or traveling, this service ensures you don’t miss important calls. It offers flexibility in managing your communication.

Using call diverting can help you stay connected without interruption. It’s handy for businesses and individuals who need to manage multiple calls or want to ensure urgent calls reach them, even when they’re away from their primary device.

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Types of Call Diverts on Telkom

Unconditional Call Forwarding: Forwards all incoming calls to another number, regardless of availability. It’s ideal for when you’re unavailable to take any calls.
Call Forwarding When Busy: Forward calls only when your line is engaged. Useful for managing multiple calls at once.
Call Forwarding When Unanswered: Forward calls if you don’t answer after a set number of rings. Great for not missing important calls when you’re busy.
Call Forwarding When Unreachable: Forward calls when your phone is off or out of network coverage. Perfect for travel or areas with poor network reception.

How To Divert Calls On Telkom?

Diverting calls on Telkom allows you to redirect incoming calls when you’re busy, unavailable, or out of coverage. With simple USSD codes or phone settings, you can set up call forwarding to ensure you never miss an important call. Whether you use a mobile or landline, Telkom makes call diversion easy and accessible.

Unconditional Call Forwarding (Forward all calls)

USSD Code: Dial *21*[Phone Number]#
- Example: *21*0112345678# to forward all calls to 0112345678.
Deactivation Code: Dial #21#
Phone Settings:
- Android: Go to Settings > Call Settings > Call Forwarding > Select Forward All Calls and enter the phone number.
- iPhone: Go to Settings > Phone > Call Forwarding > Enable it and enter the phone number.

2. Call Forwarding When Busy (Forward calls when your line is busy)

USSD Code: Dial *67*[Phone Number]#
- Example: *67*0112345678# to forward calls when busy.
Deactivation Code: Dial #67#
Phone Settings:
- Android: Go to Settings > Call Settings > Call Forwarding > Select Forward When Busy and enter the phone number.
- iPhone: Go to Settings > Phone > Call Forwarding > Enable and enter the number.

3. Call Forwarding When Unanswered (Forward calls if not answered)

USSD Code: Dial *61*[Phone Number]#
- Example: *61*0112345678# to forward calls if unanswered.
Deactivation Code: Dial #61#
Phone Settings:
- Android: Go to Settings > Call Settings > Call Forwarding > Select Forward When Unanswered and enter the phone number.
- iPhone: Go to Settings > Phone > Call Forwarding > Enable and enter the number.

4. Call Forwarding When Unreachable (Forward calls when your phone is off or out of coverage)

USSD Code: Dial *62*[Phone Number]#
- Example: *62*0112345678#to forward calls when unreachable.
Deactivation Code: Dial #62#
Phone Settings:
- Android: Go to Settings > Call Settings > Call Forwarding > Select Forward When Unreachable and enter the phone number.
- iPhone: Go to Settings > Phone > Call Forwarding > Enable and enter the number.

Tips for Managing Call Diverts on Telkom

Check Call Forwarding Status Regularly: Use the code *#21# to check if call forwarding is activated.
Use Call Forwarding for Important Calls: Forward calls to another number when you’re unavailable or busy to ensure you don’t miss urgent calls.
Set Up Voicemail for Missed Calls: Enable voicemail as a backup option when call forwarding isn’t suitable.
Remember Deactivation Codes: Always keep the deactivation codes handy (#21#, #67#, #61#, #62#) to quickly turn off call forwarding if needed.
Use Phone Settings for Detailed Management: Customize call forwarding conditions (busy, unanswered, unreachable) directly from your phone’s settings for better control.

How To Cancel Divert Calls On Telkom?

To cancel a call divert on Telkom, you can easily deactivate any forwarding feature using specific USSD codes or through phone settings.

Unconditional Call Forwarding: Dial #21# to cancel call forwarding.
Call Forwarding When Busy: Dial #67# to deactivate this feature.
Call Forwarding When Unanswered: Dial #61# to cancel forwarding if unanswered.
Call Forwarding When Unreachable: Dial #62# to deactivate forwarding when your phone is out of coverage.

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Final Thoughts

In conclusion, Divert Calls On Telkom is a valuable feature for ensuring you never miss important calls, whether you’re busy or unavailable. With simple USSD codes or settings adjustments, managing call forwarding becomes hassle-free. By understanding how to activate, manage, and deactivate call diversion, you can stay connected at all times and ensure that your calls are forwarded to the right destination when needed. For troubleshooting, Telkom customer support is always available to assist.

Frequently Asked Questions (FAQs)

To verify if call forwarding is enabled, dial *#21# from your Telkom line. This code will show the status of all call forwarding settings, including unconditional forwarding.

Yes, call forwarding is available on both Telkom mobile and landline phones. You can easily activate call forwarding by using specific USSD codes for different scenarios, such as *21* for unconditional forwarding.

To deactivate call forwarding, simply use the deactivation codes. Dial #21# to disable unconditional forwarding, #67# for when busy, #61# for unanswered calls, and #62# for unreachable calls.

While the service is generally available, there may be charges for forwarded calls, depending on the destination number and your Telkom plan. It’s advisable to check the specific pricing details with Telkom.

To forward calls to voicemail, activate the call forwarding feature for unanswered calls. This can be done by dialing *61* followed by your voicemail number to ensure that missed calls go directly to voicemail.