How to Reverse Cash Send on the Capitec App?
Sending money through the Capitec Cash Send service is fast and convenient, but mistakes can occur. Whether it’s sending money to the wrong person or making an unnecessary transfer, it’s important to know how to reverse it. Fortunately, Capitec makes the process simple and secure. Here’s how you can reverse a cash send transaction with ease.
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Can You Reverse a Cash Send on Capitec?
Before starting the reversal process, keep in mind:
- If the recipient has already claimed the funds, it may not be possible to reverse the transaction.
- A non-refundable fee will be charged for the reversal attempt, even if it fails.
- The reversal can take up to 24 hours for the funds to reflect in your account (if successful).
Step-by-Step Process to Reverse Cash Send on Capitec App
- Open the Capitec App
- First, launch the Capitec mobile app on your smartphone. Make sure you’re using the latest version to avoid any issues during the process.
- Log in to Your Account
- Log in using your preferred method, whether it’s your PIN, fingerprint, or facial recognition.
- Navigate to the ‘Transact’ Section
- Once logged in, locate the ‘Transact’ button on the home screen. This is where you can manage all your transactions.
- Find ‘Cash Send’
- In the Transact section, look for the ‘Cash Send’ option. This feature shows you a history of all the recent Cash Send transactions you’ve made.
- Select the Transaction to Reverse
- Scroll through the list of Cash Send transactions to find the specific one you want to reverse. Make sure to verify the recipient’s details and the amount sent.
- Initiate the Reversal
- Once you’ve selected the correct transaction, open its details. Look for an option labeled ‘Reverse’ or something similar. Tap it to initiate the reversal process.
- Review the Reversal Details
- A confirmation screen will appear, providing important information about the reversal process. This will include the reversal fee and a reminder that the fee is non-refundable, even if the reversal fails.
- Double-Check and Confirm
- Carefully review the details one last time. This is the point where you need to be absolutely sure you want to proceed with the reversal. If everything looks correct, confirm the reversal by following any additional prompts from the app.
- Wait for Reversal Confirmation
- After submitting the request, you’ll receive a notification that your reversal request has been submitted. It can take up to 24 hours to process, and you’ll be notified whether it was successful or not.
Important Things to Note
- Time Sensitivity: It’s essential to act fast if you’ve sent money to the wrong person. Once the recipient withdraws the money, the reversal process becomes more complicated.
- Transaction Limit: Be aware that there are daily transaction limits on cash transfers through the app.
- Keep Your Receipts: Always keep a copy of the transaction details or receipt for future reference.
Contacting Capitec Customer Support
If you can’t reverse a cash send through the app, reaching out to Capitec customer support is essential. Their team can assist you with the reversal process and address any concerns. You can contact them at 0860 10 20 43 for help.
When you call, make sure to have your transaction details ready. This will help speed up the process and ensure quick assistance. The Capitec support team is available to help you resolve your issue efficiently.
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Final Thoughts
Reversing a cash send on the Capitec app is a straightforward process that can save you from financial mistakes. By following the right steps and acting quickly, you can recover your money with ease. Always remember to double-check your transaction details to avoid future issues.
