How To Reverse Your FNB eWallet Payments?

Sending money through the FNB eWallet is a quick option for many users. However, mistakes such as sending funds to the wrong recipient can happen unexpectedly. Understanding how to reverse these transactions is crucial for managing your finances effectively. With the right steps, you can resolve any issues and regain access to your funds in no time.

Common Reasons for Reversing an FNB eWallet Payment

• Sending to the Wrong Recipient: A typo in the mobile number can lead to funds being sent to the wrong person.
• Incorrect Mobile Number: Entering the wrong number can result in unintended payments; verifying recipient details is crucial.
• Duplicate Transactions: Accidental multiple transactions can occur due to connectivity issues or pressing the send button more than once.
• Transaction Errors: Technical glitches with the FNB app or USSD service can cause errors in payment processing, necessitating a reversal.
• Change of Mind: Users may decide they no longer need to send the money, prompting a request to reverse the payment.
• Fraudulent Transactions: If a user becomes a victim of fraud, reversing the transaction is critical for recovering lost funds.

Also Read: How to Reverse Cash Send on the Capitec App?

How to Reverse an FNB eWallet Payment?

You can reverse an FNB eWallet payment through the FNB Banking App, by contacting FNB Customer Care for support, or by using the mobile banking feature. Each method offers a quick and efficient way to resolve transaction issues. Choose the option that best suits your needs to recover your funds.

Method 1: Reverse eWallet Payment on FNB App

One of the easiest ways to reverse an eWallet payment is through the FNB Banking App. Follow these steps to initiate a reversal:

1. Log into the FNB Banking App on your smartphone.
2. Navigate to the “Pay” section.
3. Choose “eWallet”, where you will see a list of your recent eWallet transactions.
4. At the bottom of the screen, you will find an option for Reversals. Tap on this.
5. If any of your transactions are eligible for reversal, select the specific transaction.
6. Confirm that you wish to reverse the payment and agree to the reversal charge. Currently, the fee for reversing a transaction is R16.50, but always double-check the amount as fees may change.

Method 2: Reverse eWallet Payment With USSD Code

1. Dial the USSD Code:
   • On your mobile phone, dial *120*321# to access FNB’s USSD banking service.
   • Make sure the phone number you are using is linked to your FNB account for authentication.
2. Enter Your PIN
   • After dialing the USSD code, you will be prompted to enter your FNB Cellphone Banking PIN.
   • Input the correct 5-digit PIN to log in and gain access to your account.
3. Navigate to the “Reversals” Menu
   • Once logged in, a menu will appear with various banking options. Select Option 3: Reversals by typing 3 on your keypad and pressing Send or OK.
4. View eWallet Transactions
   • The system will display a list of your recent eWallet transactions. Scroll through the list to locate the transaction you wish to reverse.
5. Select the Transaction to Reverse
   • Once you find the transaction you want to reverse, select it by entering the corresponding number or option provided on the screen. Ensure that the transaction is eligible for reversal (e.g., the recipient hasn’t withdrawn the funds).
6. Confirm the Reversal Request
   • The system will display the transaction details, including the recipient and the amount. Double-check the details to ensure you are reversing the correct transaction. Confirm the reversal request by following the on-screen prompts.
7. Accept the Reversal Charge
   • FNB will apply a reversal charge, which is currently R16.50. You will be prompted to accept the charge. Confirm by pressing OK or the relevant key to agree to the fee.
8. Receive Reversal Confirmation
   • After confirming, the system will process the reversal. You will receive a confirmation message indicating whether the reversal was successful. If successful, the funds will be credited back to your account or eWallet.
9. Check Your eWallet Balance
   • Once the process is complete, you can check your eWallet balance to ensure that the reversal amount has been restored. If you encounter any issues, contact FNB customer support for assistance.

Method 3: FNB Contact Center

If you are unable to reverse your eWallet payment through the app or cellphone banking, or if more than 72 hours have passed since the transaction, you will need to contact the FNB Customer Support Center.

1. Call the FNB Contact Center at 087 575 9405.
2. Follow the prompts to reach the eWallet desk.
3. Once connected, provide the necessary details about your transaction to the support representative, and they will assist with the reversal.

Eligibility for Reversals

Not all eWallet transactions are eligible for reversal. To reverse a payment, the transaction must be recent, typically within 72 hours, and the recipient should not have withdrawn the funds. If the money has already been cashed out, the reversal option is no longer available. Always act quickly and check the status of the transaction to ensure eligibility.

Also Read: How To Check Your Number on Vodacom?

Final Thoughts

Reversing an FNB eWallet payment is simple when you follow the correct steps, whether using the app, USSD code, or contacting customer support. It’s crucial to act swiftly and ensure the recipient hasn’t withdrawn the funds. By knowing these methods, you can correct payment mistakes quickly and efficiently.

Frequently Asked Questions (FAQs)